Frequently Asked Questions


Can I take this supplement with my current medications?

We recommend that patients consult with their primary care physician (PCP) to discuss their concerns. You can also reach out to our Ask A Doc service at for further assistance and information.

Will the Signature Series Spike Support Formula protect me from spike shedding?

Yes, The Wellness Company’s Spike Support Formula is designed to provide protection against spike shedding. To explore detailed information about its benefits, please visit the dedicated webpage for The Wellness Company’s Spike Support Formula. There, you will find in-depth details about all its effectiveness and advantages.

Can I use the Signature Series Blood Sugar Formula for Type 1 or Type 2 diabetes?

Yes, the Signature Series Blood Sugar Formula can be used for both types of diabetes.

Can I take melatonin with the Signature Series Restful Sleep Formula?

Yes, the Signature Series Blood Sugar Formula can be used for both types of diabetes.

Membership Tiers

I purchased a Basic Monthly or Annual Membership. Can I upgrade to Membership+?

Membership+ is not offered at this time but is planned to launch in the near future. Once it is available in your area, you will be eligible to upgrade your membership.  


I received a discount code. How do I use it?

After adding items to your cart, select "Checkout Now." On the checkout page, enter your discount code in the "Gift card or discount code" field and click "Apply." The discounted price will be displayed. Proceed by selecting "Continue to Payment" to complete your purchase. If you encounter any issues, please contact our customer service team at for assistance.

My package is marked as delivered, but it is not in my mailbox. What happens now? 

Our customer service representatives will be happy to assist you in locating your order. You can contact customer service Monday through Friday from 8 AM to 8 PM EST and on Saturday from 11 AM to 4 PM EST.

What should I do if I entered the wrong address for my most recent order and it has already been shipped? Can I request to change the delivery address to a different one?

Unfortunately, we are unable to change the delivery address once an order has shipped. However, you can contact the carrier (DHL) and request to have the package held for pickup at their nearest location.

I previously canceled my subscription but was still charged. Can I request a refund?

If you have contacted Customer Service or canceled your membership through the membership dashboard but were still charged a monthly membership fee, rest assured that you are eligible for a refund of those charges. Please reach out to our Customer Service team during business hours for assistance: Monday to Friday, 8 AM to 8 PM EST, and Saturday, 11 AM to 4 PM EST. They will be happy to help you initiate the refund process.

Do I pay customs fees for international shipments?

All orders shipped to international destinations are charged a flat shipping fee. You will not be required to pay a separate customs fee.


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